Metronet - Priority Problems

Problem: [62718] 20CN session drops

Status: Closed

Problem description Added on: 15/07/2010 @ 10:12

How can the problem be replicated? Please add step by step details and URLs or location of the service.
See our 20CN session graphing. At about 9.30am a number of customers look to have been disconnected across all of our gateways including the Brightview 155's. Sessions seem to have picked up again but the CSC are receiving a high volume of calls that are almost certainly related to this.

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Comment updated on: 15/07/2010 @ 10:14

Network engineers are currently investigating.

Comment updated on: 15/07/2010 @ 10:25

Service Status announcement has been posted - http://usertools.plus.net/status/archive/1279185588.htm

Comment updated on: 15/07/2010 @ 11:55

A new service status update has been posted as we believe the problem to be resolved - http://usertools.plus.net/status/archive/1279191008.htm

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