Metronet - Priority Problems

Problem: [62602] Portal timing out (IH and tinsley problems with portal servers)

Status: Closed

Problem description Added on: 05/07/2010 @ 09:40

How can the problem be replicated? Please add step by step details and URLs or location of the service.
Go to the Plusnet website.

What did you want to happen?
The website to load.

What actually happened?
The website times out.

Do you have any examples of affected users? If yes, please put them in the comments.
All users are affected.

Any other detail you think may be useful.
N/A.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 05/07/2010 @ 09:55

Assigned to Network Engineer for investigation.

Comment updated on: 05/07/2010 @ 10:42

Out portal servers are being brought back up, you should now be able to access our portal again.

Comment updated on: 05/07/2010 @ 11:34

All portal servers are now back up and in service.

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