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Summary: You can look at the progress of a priority problem in more detail here.
Problem description
Added on: 10/02/2010 @ 16:28
Some customers connected to PCL-AG02 and PCL-AG04 have been disconnected from the internet, this was caused by a SRP switch on the hardware. If you were logged in to the portal, you could associate your username with this problem.
Comment
updated on: 10/02/2010 @ 16:49
We're investigating this issue and may need to reload the gateway to resolve this problem.
Comment
updated on: 10/02/2010 @ 17:16
We've rebooted the hardware and this is accepting customer connections again.
Comment
updated on: 10/02/2010 @ 17:46
Any customers affected by this outage should be able to get back online now.
Comment
updated on: 11/02/2010 @ 09:06
The hardware vendor has identifed a defect that caused the crash of this router and pcl-ag04 last Friday and they are developing a fix.
Comment
updated on: 15/02/2010 @ 13:56
This problem has been confirmed to be exactly the same root cause as the problem with PCL-AG04 on Friday the 5th of February. Go to current priority problems | Go to archived priority problems |
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