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Summary: You can look at the progress of a priority problem in more detail here.
Problem description
Added on: 28/01/2010 @ 14:12
We're receiving reports from customers who are getting error 451 sending email through relay. It's intermittent so suspect it's an issue affecting only certain servers (those at IH?). If you were logged in to the portal, you could associate your username with this problem.
Comment
updated on: 28/01/2010 @ 14:14
Problem assigned to network engineer for investigation.
Comment
updated on: 28/01/2010 @ 15:21
Problem replicated across relay 01/03/07. Checking error log there are exceptions being thrown due to corruption of a database file. This is likely to be related to a connectivity blip we experienced between two of our data centres earlier this morning.
Comment
updated on: 28/01/2010 @ 15:24
Restored corrupt database file and now unable to replicate the problem. Beginning to dequeue messages from the affected servers.
Comment
updated on: 28/01/2010 @ 15:25
Problem has occurred again on relay01 this time. Continuing to investigate.
Comment
updated on: 28/01/2010 @ 16:59
Our engineers believe they have now located and corrected the source of the DB corruption. They regenerated fresh files and pushed them out to the Relay servers. They then re-tested the SMTP access and are now monitoring the systems for further issues. Go to current priority problems | Go to archived priority problems |
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