Metronet - Priority Problems

Problem: [59594] City Lifeline - DNS/Data transfer problems

Status: Closed

Problem description Added on: 03/12/2009 @ 12:23

At about 12.15pm the CSC call queues rocketed. This seemed to be from customers who had lost data transfer. Affected users seemed to be those using the DNS caches at our PCL data centre.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 03/12/2009 @ 12:41

Problem passed to network engineer for investigation.

Comment updated on: 03/12/2009 @ 12:43

Problem is related to the load balancer upgrade - http://usertools.plus.net/status/archive/1259794367.htm

We've disabled access to the DNS platform at PCL and all requests are now being routed to the working site.

Customers should no longer be affected. Continuing to Investigate root cause.

Comment updated on: 03/12/2009 @ 12:56

Service Status published -
http://usertools.plus.net/status/archive/1259843295.htm
http://usertools.plus.net/status/archive/1259844492.htm

Comment updated on: 03/12/2009 @ 13:47

We've identified a problem with the failover procedure. Going to remedy this and proceed with the upgrade.

Go to current priority problems | Go to archived priority problems

Plusnet Service

Problem Detail