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Summary: You can look at the progress of a priority problem in more detail here.
Problem description
Added on: 04/06/2008 @ 10:40
I've seen a number of examples where the customers usage has reset correctly on their billing date, however they are not having the Ellacoya profile reset correctly. This is resulting in lower than normal speeds. If you were logged in to the portal, you could associate your username with this problem.
Comment
updated on: 04/06/2008 @ 11:43
This problem has been passed to our QA team for investigation.
Comment
updated on: 04/06/2008 @ 15:50
Our development team couldn't find an error in the scripts which reset the profile. The problem is now with our networks team for investigation.
Comment
updated on: 04/06/2008 @ 16:46
This problem is now resolved. I have tested some of the affected accounts and was achieving normal speeds. Go to current priority problems | Go to archived priority problems |
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