Plusnet Service

Our monitoring is showing that one of our cross country links between Sheffield and London is experiencing a problem.

At present this will not be customer affecting as we have more than one link for resiliance and all traffic will be routed via a different link.

If you were logged in to the portal, you could associate your username with this problem.

Our network engineers are currently investigating the cause of the problem.

This is an update to previously reported problem on one of our links to london being down. We have identified the cause of the problem, this is currently having now customer impact as we have a backup link which is being used for all traffic. We are working on getting this link back to normal and we will post updates regularly on progress.

This is an update to previously reported problem on failed link between Sheffield and London. We have fixed the problem and the link is back up and running. There was no customer impact during this failure as the backup link took over as soon as the primary link went down. This problem is being down graded for live monitoring.