|
|
|
 |
|
Summary: You can look at the progress of a priority problem in more detail here.
Problem description
Added on: 16/07/2007 @ 11:28
Our internal RADIUS reporting database, which shows the history of a customer's DSL sessions with us (how long they are connected for, when, the reason for the disconnection, etc), is running intermittently slowly. The likely impact on customers is a longer time to handle any support calls that require our CSC agents to look up RADIUS information during that call. If you were logged in to the portal, you could associate your username with this problem.
Comment
updated on: 30/07/2007 @ 20:15
This problem has been investigated by our Networks and Development teams and a fix has been identified. This is currently being worked on by a Developer in our Live Code Support Team and we plan to roll it out tomorrow.
Comment
updated on: 31/07/2007 @ 18:01
The problem has been fixed and is in live monitoring now. Go to current priority problems | Go to archived priority problems |
|
|