Plusnet Service

Customers are reporting problems accessing our portal pages following this morning's maintenance work. They are presented with a blank white screen. Clearing the browser cache and deleting cookies resolves this in most cases however this will generate calls and tickets and is not a good customer experience.

If you were logged in to the portal, you could associate your username with this problem.

Problem has been passed to a developer for further investigation.

We have been able to replicate this whitescreen within our staging environment and have identified the auto-login functionality is the root cause.

As a workaround until a fix is deployed, customers should clear their cookies, re-login to the portal, and disable the auto-login functionality.

Development on the fix is progressing well

The fix has been rolled to the live platform and successfully passed testing.

The Portal should no longer white-screen when used in conjunction with the Auto-Login facility.