Plusnet Service

When our customers wish to move house, we allow them to either pay us £5.88+47 upfront, or alternative, just pay us the admin charge of £5.88 and defer the £47 as a deferred contract. If they stay with us for more than a year after this point, the deferred house move contract is written off.

I have just come across a few instances whereby there is a duplicate deferred activation contract (although the duplicate is written off) which appears to be preventing customers from requesting a deferred house move contract, and only allowing them to pay for the house move upfront.

I am now raising this with our QA department, who will test this problem and raise accordingly.

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The problem has been confirmed by QA and is now being investigated by Live Code Support team.

The problem has now been resolved