Plusnet Service

A problem has been identified with the submission of orders to our hardware suppliers. This has the potential to cause delays in the delivery of hardware for new and existing customers.

If you were logged in to the portal, you could associate your username with this problem.

Problem passed to an engineer for investigation.

It appears that an order became stuck in the system.

The first problematic case dates back to 9th April. We are apeaking to our suppliers to determine the cause of this and to make sure they have received the details for orders submitted since then.

All of the order files on the system have now been sent.

We are consulting with our hardware suppliers to ensure that there are no missing order files and that all outstanding orders are being processed.